09 - Corporate defence mechanism triggered!
10 - CEO's get trapped in Treacle!
11 - Respond to early feedback quickly
12 - Publicise for success
12a -Keep changing to maintain visibility
13 - Increased visibility spells potential danger
14 - Heads think departmentally not organisationally
15 - Call your Boss's bluff
16 - Find a Niche to put it in
17 - Management 'smart talk' and pass the buck
18 - Get Skunkworking and succeed
19 - Improving staff retention
20 - Making sure an Idea takes off
21 - Maintain your Passion
22 - Keep management happy
23 - Tackle Conflict openly
24 - Find a Niche to put it in (2)
The Fool replies.
You are sitting on a fence, but you must get off soon. Its rickety feel is making you anxious. On one side of the fence you see Land, on the other you see a Stream. You'd like to jump down to Land, but something is obstructing you. First you should try to remove this obstacle. But, if you can't, you've no choice, but to jump into the Stream and go where it takes you. Eventually you will arrive at new Land.
The fool replies:
I get a lot of feedback from staff who work with the telephone. An area in need of a lift me thinks. My daughter started a Saturday job in Telesales recently. She says she needs to sell two different products in a day to stay sane! Just one drives her crackers! Anyway, onto your question about filling small chunks of time:
Light and entertaining - sounds like Radio 2 piped through your headset. You pick the station. Would your management agree?
A contantly (every hour) updating morale booster website. Tell me the benefits to you and Nabbey Rational of providing this - better morale, less sick, less turnover, happier people => happier customers...give me more.
They must have thought of job rotation (?)
Graham Bell never wanted it this way
The Fool replies:
Well, I hope you feel a little better after that. The fool is here to serve you.
You have a boss who doesn't appreciate you and you don't spend enough time promoting yourself. Firstly talk to your boss about how you feel. Use a specific example. Dare you?
Next, (it may not be in your nature) be more pushy - prove it by talking to your boss. Don't let people take the credit. What happens exactly? Is it different people or the same one? Is there a consistent pattern? Work out what to do to break it.
What training do you need - when you see your boss tell him/her what you need. If he/she has objections - 'not enough budget' - counter with 'I understand that, but I have been waiting for 2 years, I need to know when I can attend' If it is internal, no money goes outside the company anyway. Make sure you get an idea of time-scales - i.e. within 3 months.
People who are different do get treated like Outsiders.
Read A Peacock in the Land of Penguins, Barbara Hateley
This may not help, but I am a fool of course!
The fool replies:
Keep bringing up issues. Dangerous I know. Do it in a positive way. When they realise you can't be silenced the 'whips' will disappear. If it escalates you're on solid ground! Let me know how it goes.